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Connecting your iPhone to an Exchange account

Products Affected iPhone, iPad, iPod touch


1. To add an Exchange account to your iOS device, tap Settings > Mail, Contacts, Calendars > Add Account > Microsoft Exchange.


2. On the next screen, enter your complete email address, domain, username, password, and a description (which may be anything you like). Ask your Exchange Server administrator if you are unsure of the domain. If you are unable to view your folder list, or are unable to send or receive email, leave the domain field blank.


3. Your iOS device will now try to locate your Exchange Server using Microsoft's Autodiscovery service. If it cannot locate the server, you will see the screen below. Enter your front-end Exchange Server's complete address in the Server field. Contact your Exchange Server administrator if you are unsure of the address. 


Your iOS device will try to create a secure (SSL) connection to your Exchange Server. If it cannot do this, it will try a non-SSL connection. To override the SSL setting, go into Settings > Mail, Contacts, Calendars, select your Exchange account, tap Account Info, then toggle the Use SSL slider.


After successfully making a connection to the Exchange Server, you may be prompted to change your device passcode to match whatever policies may have been set on your server.


4. Choose which type or types of data you would like to synchronize: Mail, Contacts, and Calendars. Note that by default, only three days' worth of email is synchronized. To synchronize more, go into Settings, then Mail, Contacts, Calendars, select your Exchange account, and tap on Mail days to sync.


Note that after configuring an Exchange ActiveSync account, all existing contact and calendar information on the iOS device is overwritten. Additionally, iTunes no longer syncs contacts and calendars with your desktop computer. You can still sync your iOS device wirelessly with MobileMe services.


Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.


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Memory Upgrades


Before you being, Lanai Business Consultantshighly recommends that you call us to ensure proper installation. Inproper installation or installing the wrong type or speed of memory into your PC can have horrible consequences.


Remove the side panel of your case

To begin working inside the computer, you need to remove the side panel of the case to gain access to the motherboard. The first thing you should do, the report said, is unplug every cord going into the back of your device. If you have a power switch in the back, it can also help to shut that off to make sure no electricity can flow into the system.

Your computer will have two side panels. Identifying which one to remove is usually relatively simple. For the most part, the case is designed so that one panel is relatively permanent, and will have more screws holding it in place. The other will only have a few screws in place, and may even have a spring-based mechanism that lets you remove it without worrying about screws at all.

Simply lay the device horizontally on a floor or table with the other panel facing downward, take the side panel off, and you should be able to see what the inside of your computer looks like.

Removing the old memory

Memory slots are fairly easy to identify. They will be located near the processor, and will feature small tabs on the outside to hold the DRAM in place. The number of memory slots in a motherboard varies, so make sure you have enough space for the memory you purchase.

To take the currently installed DRAM out of the device, push the tabs downward and outward to release the memory stick, and simply pull it out of the slot. You will probably need to put a reasonable amount of pressure on the unit, even if you have properly unfastened the locking tabs.

Placing the new DRAM in the slots

To put the new memory sticks into the available ports, hold the unit by its edges and place it into the slot using the proper alignment. Identifying the right setup is simple, as there is a notch at the bottom of the memory stick that lines up with a similar notch in the memory slots. Typically, it is located two-thirds of the way along the memory stick.

Actually placing the memory into the slot requires some firm pressure. When the module is properly slotted you should see the tabs close and will hear a slight click as they lock into place, according to the news source.

Other considerations

Whenever you work within a computer, you need to be cautious about static electricity. A static charge released into a DRAM stick or other component can put it out of service before you even turn the computer back on. In many cases, discharging your static electricity by touching metal before you handle the DRAM can keep your hardware safe. However, a static prevention wristband or gloves can help, especially if you plan on making a number of upgrades to your device.


We highly recommend calling Lanai Business Consultantsto ensure proper installation.



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Support Package Details

Plans (Ex2P1-4) offer fully functional, exchanged, email service that ensures your email will flow smoothly from your office to your home or mobile devices. Sophisticated spam filters protect your systems from known attacks and from known spam companies while the archiving requirements are met and/or thru the “litigated hold” archiving feature included in this package.

Litigated hold collects, complies and archives every email you receive or send from your account. Litigated hold is only used in case of a lawsuit and is required under Federal Law; please reference the attached summaries for details. Should you, a person or a company you conduct business with be accused of email fraud or associated charges a court order will be assigned to release the litigated hold to the proper authorities. Please contact Lanai Business Consultantsfor more details and see if this feature is right for you. (Please also see attached documentation)

Lanai Business Consultants’s professional technicians will assist you in the setup of every component of your new account. If you have a personal domain you wish to use as your email address, Lanai Business Consultantswill help transfer your domain into the new Exchange Online account. Once your account is successfully setup you can add new users, account or upgrade your account as needed. Lanai Business Consultantswill be glad to assist you thru the entire process.

Lanai Business Consultantsrecommends the use of Microsoft Office Outlook with your new Exchange Online Account to get the most of your services; however, other personal mail clients are compatible. Some of the compatible mail clients are, but not limited to, Eudora, Outlook Express 4+ (Windows XP Pro with SP3 Only) and Microsoft Outlook Web Access.

Clients that purchase Lanai Business Consultants“tech-support” plans will enjoy services ranging from telephone, online, remote and on-site service anywhere from 9-5 Monday thru Friday up to 9-5 any day and administrative services. Any PC, laptop or device serviced must be able to connect to the internet and be included in the original contract. Unfortunately none of the Lanai Business Consultantstech-support features include parts or additional software that may be required to repair or upgrade your system(s). Please see below for a detailed breakdown of each service level.


 (Ex2P1) includes: Microsoft Exchange Online, setup & installation with basic phone and online help desk tech support limited to account administration Monday thru Friday, 9-5. For questions please visit . No travel is included and after hours support or emergency service will be billed at our regular rates.

(Ex2P2) includes: Microsoft Exchange Online setup & installation with detailed phone, online and GoToAssist tech support 9-5 Monday thru Friday for (1) business PC or laptop. For tech-support or to schedule GoToAssist repairs call or contact us at 540-665-8950 or visit . No travel is included and after hours support or emergency service will be billed at our regular rates.

(Ex2P3) includes: Microsoft Exchange Online setup & installation with detailed phone, online, GoToAssist and on-site tech support for up to (2) PC’s per account or business devices. On-site and GoToAssist tech-support is available from 9-5 Monday thru Friday. Call us at 540-665-8950. Please feel free to contact us after hours until 9pm est. with questions or to get assistance with your account. After hours contact is found at or email . Travel is included for all customers within the 1st and 2nd zones our business radius (please see website for details).

(Ex2P4) includes: Microsoft Exchange Online setup & installation with detailed phone, online, GoToAssist and on-site tech support. On-site and GoToAssist tech-support is available 9 to 5 every day. By signing up for the (Ex2P4) package you and your network will be set at ease. This plan covers up to (4) PC’s per account, or business devices connected to your home or business network, including routers. Travel is included for all customers within all three zones of our business radius (please see website for details).

Please contact us after hours with questions or to get assistance at any time with your account by visiting our website or contacting the number given to you by your sales associate. If you have not been given a contact number, please send us an email at to acquire one. For all other support contact or visit or call us at 540-665-8950.

GLB, “Gramm-Leach-Blily” Please see attached summary.

FRCP, “Federal Rules of Civil Procedure” Please see attached summary.


*For Lanai Business ConsultantsSupport, go to or email . All support requests will be answered within 24 hours of receiving the request. For telephone support, please call (540) 665-8950 between the hours of 9-5, Monday thru Friday. For weekend, after hour or holiday telephone support please use or email and a technician will return your request as soon as possible. Lanai Business Consultantsobserves all US Federal holidays. For any questions, comments or to make changes in your service please contact your sales associate directly or email .

*Lanai Business Consultants, “On-site” service is limited to the normal operating business hours of 9-5 Monday thru Friday. Saturday and Sunday services are by appointment only and limited to 9-5. Saturday and Sunday On-Site services are restricted to emergency situations where a critical machine, required to operate you business, has loss basic or complete functionality.

On all service contracts replacement parts or software required to perform the repair are not included in the cost and will be billed additionally. Billing for replacement parts or software is due at the time of service unless otherwise pre-negotiated by both parties. Failure to pay prior billing will result in suspension of services until the time payments are made current and paid in full. Finance charges are applicable for all outstanding past due balances of $50 or more unless otherwise negotiated by both parties. Negotiated alternative payment schedules must be approved prior to all services.

All service agreements shall be cancelled if payments are not received according to the applicable payment schedule. All sales are final. No refund or returns for any contract terminated early or prior to the renewal period. All contracts will be automatically renewed if not specified, in writing or email, within 30 days of renewal/anniversary date of original signing.

All contracts are subject to change without notice. Lanai Business Consultantswill do everything within our power to reasonable notify our customers of any changes at least 30 days prior to the changes taking effect by writing or email.

*Integrated voicemail capabilities are not available on all packages and may require additional services and cost to obtain.

All services provided by Microsoft are guaranteed by Microsoft. Details of the Microsoft guarantee are available online.


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